Friday The 13th

Welcoming the weekend on a slightly sombre note (and unable to sleep) after a pretty shitty day (Thursday) as the following unfolded:

Missed my morning alarm again – set it for 0815 hrs, snoozed it until I finally woke up at 0855 hrs. (At this point, not so s**t yet)

By the time I had my quickie breakfast (black coffee + bread with peanut butter), packed, changed and left my house, it was already 0935 hrs. Product kickoff that I signed up for starts at 0930 hrs!!!! Already running late but still thought I could reach at 1000 hrs if I managed to get a taxi/Grabcar. So skipped my usual morning mediation and left the house.

Decided that it wasn’t worth it to spend $20 on a ra-ra kind of waste time launch/kickoff event …… and so MRT-ed in to Tanjong Pagar. Reached Tanjong Pagar around 1020-ish. Decided to pop by Duxton to pick up a premium cheque (+ forms) so that I need not walk out from office again post lunch. On my way back, popped by lululemon to look at yoga mats again (still agnonizing over lululemon vs Manuka Prolite).

Got to office around 11, and started to get ready client paperwork (that was prepared yesterday) to submit.

1st major disturbance came about when U**le A called and started complaining about why the insurer was so slow to settle his claims (mis-matched expectation as said person interprets 14 working days as 14 calendar days despite the fact that there were 2 public holidays in lieu, and not forgetting weekends). Rather than listening to my instruction proper on getting the ‘correct full settlement’ receipt that insurer insists they need (but somehow they did not have the courtesy to inform the client), said person started rambling/complaining about forking out $$ for follow up consultations/tests/scans for post cancer follow-up treatment. This is despite me already laying down the marker that these post follow-up costs are NOT CLAIMABLE if there was no stated major outpatient procedure/related hospitalisation involved – as per Integrated Shield Plan T&C. I’m neither a doctor nor a claims officer who can make decision on this matter, but as far as I’m concerned, this T&C has been highlighted to him loud and clear (and in the presence of spouse and children too). In the end I ended off the conversation abruptly by saying I’m not a doctor who can advise on what treatment he needs, and I need to clear some documents before my 1215 lunch appointment. Hate it when people try their luck to manipulate situations to their advantage (Between D thinks said person just needs help and I shouldn’t be so sensitive).

Then around 12, client called and asked me to hold on to the paperwork and not submit it because he/she is concerned about market volatility now in view of some Trump remarks again (and this is after insisting that analysts have said US Market will rally in Q1). If you do not know how to market time, do not be a smart-aleck. And if you cannot take risk, just don’t invest. Don’t be so selfish, fickle-minded and inconsiderate to others – especially after spending 2 hours of my life on Wed doing unproductive paperwork for your fund switching (not 100% client’s fault, 50% is because my company makes the processes more tedious and cumbersome).

And finally, the next bomb! Over lunch with S, S asked me about clients who talk crudely (esp. over whatsapp) and I mentioned this fella who has a tendency to behave like this over whatsapp. And true enough after lunch, said person claimed that why insurer did not mail out the documents direct (Note: The documents will reach me 1st, I will scan and e-file before mailing/delivering them to client). And gave me an angry emoticon when I said I have yet to receive it on my end. What’s up with this crude passive-aggressive behaviour? 1st I never said the documents will be mailed to you direct, I just said will inform and advice on payment details on my end once I receive the documents. I haven’t receive anything – what’s there to advice. However its true that insurer has already send them out since last Friday 6 Jan 2016, and I should have received them already. Of course my company insists they did not receive (although the mailroom has a record of losing mails etc.)  – and because of the carry-over effect from client, I really took it out on the mailroom peeps!

Despite starting my day early, it turned up to be more infuriating rather than productive.And having very tight calves and tense shoulders – which sort of undid the tension release after Wed evening’s Hatha Yoga. And so I ended up ranting on my blog!

Realised a pattern – when I skipped my morning meditation on Tuesday, the day turned out quite horrid. Took Wed out of office, and did an early evening yoga class instead that lifted up my mood tremendously. Today I decided to prioritize early start over essential meditation and once again the day turned out pretty shitty. So immediate action is to resume my usual morning meditation and get my yoga practice back on track on Friday the 13th, clear my mind and start serious work on my major Q2 goals! And before all of that, some quality sleep (was very bothered by the heatwave this entire week)!!

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